1. Check the LED Indicators
Wi-Fi Light:
If the Wi-Fi light is off, Wi-Fi is turned off. Restart the device or ensure it is enabled.
Internet Light:
If the internet light is off, the device is not connected to the internet. Check your ISP connection or restart the device.
System Light:
If the system light is off, the device is still loading. Wait a few minutes, or restart the device if it takes too long.
Power Light:
If the power light is off, ensure the device is connected to a power source and powered on.
2. Restart the Device
Turn off the device using the power button and wait 30 seconds before turning it back on.
Ensure all cables are properly connected, and the device is placed in an appropriate location for good ventilation and signal.
3. Check Internet Connectivity
Ensure the Ethernet cable from your ISP is properly connected to the WAN port of the D50.
If the device is connected to the internet but not working, try resetting the internet connection through the Subscriber Portal.
4. Reconfigure the Device
If the device was reset or there are issues with connectivity, connect to the D50’s Wi-Fi using the credentials found on the bottom label of the device.
Access the management portal by connecting to the LAN port and using a browser to go to 172.30.55.1. Login with the username and password
5. Mesh Network Troubleshooting
If you are using mesh technology and it’s not working, check the mesh indicators:
Blinking Red Mesh Light indicates a failure to pair. Reattempt pairing by pressing and holding the pair button for 5-10 seconds.
6. Reset to Factory Settings
If the device is still unresponsive or malfunctioning, press and hold the reset button for 10 seconds. This will restore the device to its factory settings.
7. Contact Support
If the issue persists, contact your internet service provider.